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The learning and development blog that gives it to you straight! Guides, articles and stories that cover the key L&D issues, written like a real person. Enjoy!
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Podcast | How The Pandemic Changed Customer Success with Angela Guedes
It goes without saying that customer success has changed since the pandemic, but the better questions are how has it

Managing customer relationships in the hybrid working era
Saying the customer success rulebook has been ripped up is a massive understatement. In the past couple of years, it’s

Podcast | How Moving To An OKR Model Improved Purpose, Culture And Measurement at TomTom with Jacqueline Gay
Why would a company move from KPIs or that standard goal-setting model to objectives and key results? Or, as you

How to build a learning culture that works at work | Advice from the experts
Do you really need to ‘build’ a learning culture? Or do you actually need to work out how and where

Podcast | How To Supercharge Your Teams with Pam Hamilton
Just because we sit in the same room or department, that doesn’t make us a team! In fact, a lot

How to create great learning content that actually drives learning | Advice from the experts
Ever Googled something and ended up on an article from ten or more years ago? It’s dated, the format’s difficult

Podcast | Measuring Learning’s Impact With The L&D Detective – Kevin M. Yates
What’s the impact of our learning and development efforts? Has training fulfilled its purpose? And why are the answers so

Podcast | Using The 5 Moments Of Need Framework For An ‘Apply First’ Mindset – Bob Mosher
For too long learning has been about giving people new and more information, but it hasn’t been built around where

How to achieve self-directed learning in the workplace (benefits, challenges and tips)
By the time we’ve entered the workplace, a lot of our perceptions around learning have shifted significantly. We’re no longer

Podcast | Joining A Fast-growing Scaleup As Director Of People – Valerie Mann
When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the

How to get people using your learning platform | Advice from the experts
Comparing them to horses probably isn’t the best place to start, but it’s a similar situation to those leading stallions

Podcast | What Does Hybrid Working Look Like In A Post Pandemic World? – Tushar Agarwal
When you’re running London’s largest online marketplace for flexible office space, the COVID-19 work from home orders must feel like