{"id":19907,"date":"2021-06-09T08:34:00","date_gmt":"2021-06-09T08:34:00","guid":{"rendered":"https:\/\/staging.liquid-themes.com\/hownow\/?p=19907"},"modified":"2021-06-15T18:21:39","modified_gmt":"2021-06-15T18:21:39","slug":"podcast-5-moments-of-need-bob-mosher","status":"publish","type":"post","link":"https:\/\/staging.liquid-themes.com\/hownow\/blog\/podcast-5-moments-of-need-bob-mosher\/","title":{"rendered":"Podcast | Using The 5 Moments Of Need Framework For An \u2018Apply First\u2019 Mindset &#8211; Bob Mosher"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For too long learning has been about giving people new and more information, but it hasn\u2019t been built around where the learner needs to apply that knowledge. Bob Mosher\u2019s 5 Moments Of Need Framework help you pivot to a mindset where you consider the workflow first and foremost!<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In this episode, Bob also explained why traditional classroom training has gone unchallenged for so long, how to empower learners to use information when you\u2019re not around, why building skills should be viewed in terms of your performance and how you apply them and so much.<\/span><\/p>\n<h2>Watch the episode<\/h2>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" title=\"YouTube video player\" src=\"https:\/\/www.youtube.com\/embed\/QAy_Pnmuxt0\" width=\"560\" height=\"315\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe><\/p>\n<h2>Listen to the episode<\/h2>\n<p style=\"text-align: center;\"><iframe loading=\"lazy\" src=\"https:\/\/anchor.fm\/gethownow\/embed\/episodes\/Using-The-5-Moments-Of-Need-Framework-For-An-Apply-First-Mindset--Bob-Mosher--Episode-9-e12802l\" width=\"400px\" height=\"102px\" frameborder=\"0\" scrolling=\"no\"><\/iframe><\/p>\n<h2>Running order<\/h2>\n<p>0:00 Introduction to Bob Mosher and The 5 Moments of Need Framework\u2019s origins<br \/>\n7:46 Why Apply is the moment you need to start with and pivot to.<br \/>\n11:29 The 5 Moments of Need SAVE classroom training and the legacy classroom model.<br \/>\n20:49 What are The 5 Moments of Need\/what is the framework?<br \/>\n25:31 How can L&amp;D professionals apply the framework to their day-to-day life?<br \/>\n30:42 What does great design for apply, change and solve look like?<br \/>\n36:11 Bob\u2019s view on the shift towards building skills.<br \/>\n39:31 What L&amp;D has done well during the pandemic.<br \/>\n43:36 One thing you can do to improve your learning culture today.<br \/>\n46:41 Quickfire questions<\/p>\n<h2>Five takeaways on using the 5 Moments of Need Framework to improve your learning culture<\/h2>\n<h3><b>The 5 Moments of Need Origins<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In a nutshell, a realisation that application is L&amp;D\u2019s calling. We all know there are moments when people are either brand new to learning or they want more because they already have an understanding of something &#8211; they\u2019re training or moments one and two. But learners go through a different journey, they have to apply everything that\u2019s been dumped on them during that training.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The trouble is that things change quickly and that poses the question of how they keep up! They find themselves in situations where recalling information alone isn\u2019t enough &#8211; those moments where they need to troubleshoot and put information into practice. And that\u2019s where the idea of leading with an apply design comes into the picture.<\/span><\/p>\n<h3><b>Pivoting to an Apply-first mindset<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There might have been a temptation to apply the theory we\u2019ve learnt first because obviously we\u2019re an important stakeholder but our client is the learner. We have to know them better and sell them learning like it\u2019s a product. Bob makes the point that Nike don\u2019t go to their customers and force them to buy trainers because they have these five models in their product range &#8211; they understand what they need and communicate along those lines.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">So, we have to pivot to that apply first mindset and not just concern ourselves with giving learners new and more. We say, how can I understand the workflow first, the build for the moments of apply, change and solve as best I can. There should ideally be as little training in that as possible, with us using that when it\u2019s important and effective. Moments one and two might be new and more in the framework, but our starting point should always be apply.<\/span><\/p>\n<h3><b>The role of classroom training<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Bob isn\u2019t the enemy of classroom training! In fact, he believes The 5 Moments of Need SAVE that traditional method because it does help us use it when it works and when it makes sense. Nelson asked Bob why classroom training has been relatively unchallenged and unchanged over the years, and his reply is worth diving into in more detail.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For too long we\u2019ve used the classroom to overteach, built around new and more but without the consideration of where and how it will be applied. And the reasons are that we\u2019re comfortable and familiar with classroom training, it\u2019s a legacy model but probably quite a broken one for those reasons we just listed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That comfortability might be part of the reason people are happy to come to Bob and other L&amp;D experts and tell them they need five days of training. Bob\u2019s favourite response is why? Instead of pre-prescribing the solution, we need to get to the bottom of the problem and diagnose their symptoms first.<\/span><\/p>\n<h3><b>What are the 5 Moments of Need<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Bob was keen to remind us that it\u2019s a principle-based framework, not a methodology or any of the similar buzz words you might see. So, it starts with us having those moments where we need to know new stuff, then we get to the point where we can build on our base knowledge and experience to build more new stuff. However, we now have context and should approach the more phase differently. These moments ARE best served by training.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The problem is that we\u2019ve got three more moments after that, starting with having to change that information so it fits my workflow and context &#8211; allowing us to apply it. Then we\u2019ve got the stage of change itself, which has baggage in the sense of needing to unlearn and relearn. Solve is the highest stake one because we\u2019re in a pickle and need to get out of that trouble quickly &#8211; the immediacy of that moment makes it very difficult.<\/span><\/p>\n<h3><b>What does great design for apply, change and solve look like?<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Bob gave the example of a global services company with an 18-month onboarding process with a long time to competency. However, that\u2019s all around new and more &#8211; not enabling people to apply information for a long period until their mentor was happy for them to get in hands-on mode. So, they built a model that wasn\u2019t based around binders and books that teach them very little relevant information for the workflow or make it difficult for them to apply on the job.<\/span><\/p>\n<h2><b>How to connect<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Find Bob on <a class=\"\" href=\"https:\/\/twitter.com\/bmosh?lang=en\" target=\"_blank\" rel=\"noopener noreferrer\">Twitter<\/a> and <\/span><a class=\"\" href=\"https:\/\/www.linkedin.com\/in\/bmosher\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Find Nelson on<\/span><a href=\"https:\/\/www.linkedin.com\/in\/nelsonsivalingam\/\"> <span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><span style=\"font-weight: 400;\"> and<\/span><a href=\"https:\/\/twitter.com\/ThatNelsonDude\"> <span style=\"font-weight: 400;\">Twitter<\/span><\/a><\/p>\n<p><span style=\"font-weight: 400;\">Find HowNow on<\/span><a href=\"https:\/\/www.linkedin.com\/company\/hownowhq\/\"> <span style=\"font-weight: 400;\">LinkedIn<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><a href=\"https:\/\/twitter.com\/hownowteam\"> <span style=\"font-weight: 400;\">Twitter<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><a href=\"http:\/\/instagram.com\/hownowhq\"> <span style=\"font-weight: 400;\">Instagram.<\/span><\/a><\/p>\n<h2><b>Where to subscribe<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">If you want to watch the episodes, head over and<\/span><a href=\"https:\/\/www.youtube.com\/channel\/UC4QrYnD1H3oqVeAQQTyOhGQ\"> <span style=\"font-weight: 400;\">subscribe on our YouTube channel<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">And if you prefer to listen to your podcasts, search on whichever app you use or click on one of the links below:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/open.spotify.com\/show\/70k8Cfn70DcPD0CEBA1ySs\"><span style=\"font-weight: 400;\">Spotify<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/www.breaker.audio\/99-problems-but-work-aint-one\"><span style=\"font-weight: 400;\">Breaker<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/anchor.fm\/gethownow\"><span style=\"font-weight: 400;\">Anchor<\/span><\/a><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><a href=\"https:\/\/podcasts.google.com\/feed\/aHR0cHM6Ly9hbmNob3IuZm0vcy85ZDNkMGQ0L3BvZGNhc3QvcnNz\"><span style=\"font-weight: 400;\">Google Podcasts<\/span><\/a><\/li>\n<li aria-level=\"1\"><a class=\"\" href=\"https:\/\/podcasts.apple.com\/us\/podcast\/99-problems-but-work-aint-one\/id1572432505\" target=\"_blank\" rel=\"noopener noreferrer\">Apple Podcasts<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>For too long learning has been about giving people new and more information, but it&#8230;<\/p>\n","protected":false},"author":437,"featured_media":19940,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3119],"tags":[1598],"yst_prominent_words":[1559,1551,404,1664,52],"_links":{"self":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/19907"}],"collection":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/users\/437"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/comments?post=19907"}],"version-history":[{"count":6,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/19907\/revisions"}],"predecessor-version":[{"id":19978,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/19907\/revisions\/19978"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media\/19940"}],"wp:attachment":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media?parent=19907"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/categories?post=19907"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/tags?post=19907"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/yst_prominent_words?post=19907"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}