{"id":19161,"date":"2021-02-22T11:56:19","date_gmt":"2021-02-22T11:56:19","guid":{"rendered":"https:\/\/staging.liquid-themes.com\/hownow\/?p=19161"},"modified":"2021-04-15T11:19:13","modified_gmt":"2021-04-15T11:19:13","slug":"the-evolution-of-sales-techniques","status":"publish","type":"post","link":"https:\/\/staging.liquid-themes.com\/hownow\/blog\/the-evolution-of-sales-techniques\/","title":{"rendered":"The evolution of sales techniques: the modern rep\u2019s role and tech-driven change"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Technology has changed the way we do everything, and sales is no exception. Yet sales has had more of a rebrand than other industries. The stereotypical old-school salesman &#8211; and all the negative traits associated with it &#8211; has given sales a bad name. People associate it with endless unwanted cold calling and commission-hungry salesmen tricking their customers into paying more and getting less. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">It seems even though we are still selling and buying as much as ever, we\u2019re reluctant to accept that\u2019s what we\u2019re doing, with more people adopting titles such as Account Executive or Business Development Manager all to escape the damning label.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Old school sales strategy was more about volume: quantity over quality. Now with more choice and more power in the hands of the buyer, there\u2019s been a necessary reversal. Some suggest all this tech will spell the eventual extinction of the salesperson, but until robots replace us all, all we really need is a rebrand. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">The New School of Sales focuses on how you deliver bespoke and tailored solutions for your buyer. <\/span>Below we look at some of the main changes, how they&#8217;ve affected the industry, and how we as salespeople can adapt and restore sales\u2019 good name.<\/p>\n<h2><span style=\"font-weight: 400;\">How buyers became spoilt for choice: more options and more information<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">With the growth of the world wide web, social media and the range of tools in the market, the sales landscape has changed from both sides. There&#8217;s more competition to sell and a deluge of information now available to the buyer. Of course, it means that buyers can be better informed about what\u2019s on the market, but without the knowledge to apply all that research, it can be overwhelming.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This necessitates a shift in the role of the salesperson, rather than making them obsolete. The seller must become the <\/span><b>trusted advisor<\/b><span style=\"font-weight: 400;\"> that can create a bespoke solution to the buyer\u2019s needs.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This means three main things for the salesperson:\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-19172 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/The-evolution-of-sales-techniques-1.png\" alt=\"Three things sales reps need to become trusted client advisors.\" width=\"940\" height=\"788\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/The-evolution-of-sales-techniques-1.png 940w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/The-evolution-of-sales-techniques-1-300x251.png 300w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Know Your Client<\/strong>: Far from the days when cold callers would dial up countless numbers without really knowing who was on the other end of the phone; now you\u2019ve got to understand your buyer\u2019s market, their pain points, their timeframes, basically everything down to their favourite colour. That shows that you can diagnose their problem and therefore prescribe the perfect solution. It also helps build a relationship of trust with the buyer, as you\u2019ve spent time understanding their needs, and aren\u2019t just trying to flog your wares to the highest bidder.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><span style=\"font-weight: 400;\"><strong>Know Your Product<\/strong>: If anyone can Google your brand and scroll through your website, you need to know the product inside-out, take that info and explain it clearly. Most importantly, you need to apply it to your customers\u2019 use-cases. To be that trusted advisor, you\u2019ve got to know what you\u2019re selling, and how it sits in the market.<\/span><\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\"><strong>Communication Is Key<\/strong>: You can give yourself a pat on the back for doing all your research but unless you can effectively communicate all of that in a way that\u2019s understood and appealing to the buyer, then a pat on the back is all it\u2019s going to be. The likelihood is that they\u2019re going to be getting approached by loads of other people at the same time, so you have to persuade them that yours is the product worth buying.\u00a0<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Seems like a lot but there are crafty ways that can help salespeople pull all of these in for a client call. That really comes down to your <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/blog\/a-winning-hr-tech-stack-needs-these-9-tools-free-pdf-guide\/\">tech stack<\/a> and understanding of it. Wouldn\u2019t it be great if your product and client research lived in a well-ordered CRM or knowledge base? Ideally one that is easily accessible, even when you\u2019re on a call.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">That\u2019s where HowNow\u2019s Chrome Extension can be a real lifesaver, because it lives in all the applications you normally use. And it\u2019s down to you to teach reps how to leverage these tools, but also to give them the right soft skills. Presentation and communication techniques are still indispensable despite the advancements of tech in the role. Just like a perfect couple, one without the other just doesn\u2019t work.<\/span><\/p>\n<p><strong>If you want to see how you can create that one place for knowledge and check out our Chrome Extension in all its glory, <a href=\"https:\/\/try.gethownow.com\/product-demo\">click this link<\/a> or the image below. (It&#8217;s for our on-demand product tour).<\/strong><\/p>\n<p><a href=\"https:\/\/try.gethownow.com\/product-demo\"><span style=\"font-weight: 400;\"><img loading=\"lazy\" class=\"alignnone wp-image-18861 size-large\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/Demo-Screenshot-1024x557.png\" alt=\"Watch HowNow's On-demand Product Demo\" width=\"780\" height=\"424\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/Demo-Screenshot-1024x557.png 1024w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/Demo-Screenshot-300x163.png 300w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/Demo-Screenshot.png 1132w\" sizes=\"(max-width: 780px) 100vw, 780px\" \/>\u00a0<\/span><\/a><\/p>\n<h2><span style=\"font-weight: 400;\">The speeding up of the sales process and cycle<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The players have changed, and to be honest, so has the game. The mechanics of the sales process itself have changed as a result of new tech. The process has accelerated with the help of fancy new CRMs, engagement tools and automation aids. The modern salesperson would scoff at the novelty of a desktop phone and rolodex. But to keep up with this new technology, reps have to be more agile and responsive to stay competitive in a market that moves very fast.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Salespeople aren\u2019t having all the fun, the buyers also have a load of new ways they can engage with companies and that too keeps the sellers on their feet. As buyers can view and interact with brands through multiple different channels, reps need to be able to respond to the full gamut of prospects coming their way.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Inbound leads can appear to be the holy grail of prospecting but it\u2019s not as simple as it looks. Rather than reaching out to researched and quality buyers as with outbound campaigns, when someone submits a form for a Product Demo but leaves little to no information, this is going to require a completely different approach. You need to find out all that great information about their needs, and you need to do it double quick.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">If tech moves fast, can the sales market keep up?<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">The tech-sales market is in a constant state of flux. New technologies arrive on the scene each passing day, while others are suddenly rendered obsolete. It is moving at such an unprecedented pace, that the average buyer can\u2019t hope to keep up. It falls on the sales rep\u2019s shoulders to constantly adapt, understand their market and communicate that to the buyers. The seller becomes a translator of sorts, from complex specialist language to a palatable product that solves a need.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Within such a dynamic market, the products themselves are also forever updating and evolving to stay relevant. This relates back to that Know Your Product element we mentioned earlier, but apart from just seller to buyer, the channels of communication within the sales team are also really important. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">With constant product updates, and adjusted messaging and approach, using a tool like HowNow allows you to collaborate, update and easily access all the relevant information on your product. That way, with everyone on the same page, you\u2019re accurately representing your solution to your leads and not missing out on an all important differentiating feature that might put you ahead of the competition.\u00a0<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">Challenges for the remote sales rep<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Out of all these changes, none have been more abrupt than the switch to remote sales over the past year or so. Whether you\u2019re a sales veteran who\u2019s seen the transformation from both sides, or a newbie, we\u2019ve all got to adjust to selling over Zoom in the kitchen, with a barking dog and dodgy Wi-Fi.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One of the biggest changes, especially for old hands, will be how to replace face-to-face rapport and build relationships from behind the screen. You\u2019ve no longer got client lunches armed with your quick wit to close a deal, instead, you have to get a client\u2019s attention, and keep it, all via our virtual channels. Often this means we need a touch more creativity in how we\u2019re prospecting to really stand out from the masses of sales emails clogging up our buyer\u2019s inbox.\u00a0<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-19177 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/The-evolution-of-sales-techniques-3.png\" alt=\"Challenges for the remote sales rep\" width=\"940\" height=\"788\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/The-evolution-of-sales-techniques-3.png 940w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2021\/02\/The-evolution-of-sales-techniques-3-300x251.png 300w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Without the office, reps will also need to self-navigate and self-train a lot more. That means it\u2019s essential to have easily accessible remote training and a knowledge base packed with the right resources. And that doesn\u2019t just mean a document created by a manager in 2002 and occasionally referenced, it\u2019s got to be a continual process, involving not just top-down training but peer learning as well. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">You can no longer rely on picking up things from each other in the office so it\u2019s important to <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/knowledge-sharing\/\">encourage your internal subject matter experts to share knowledge<\/a> with the rest of the team. Those relevant and contextual pearls of wisdom just can\u2019t afford to be lost!\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An abrupt change yes, but it\u2019s a great chance to stimulate a learning culture that was perhaps absent before. By empowering your SME\u2019s to share and learn from each other you create a more vibrant and stimulating team environment and stop knowledge just getting lost and leaked out of the organisation.\u00a0<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019re enabling this at HowNow by bringing learning right to where we\u2019re all spending 85% of our days: in <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/blog\/integrate-with-slack-and-never-look-back\/\">Slack<\/a> or <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/blog\/theres-no-i-in-teams-but-you-will-spot-our-h\/\">Microsoft Teams<\/a> for the most part. Right now, people may be getting loads of virtual shoulder taps a day and repeating the same answer to multiple different reps. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">With HowNow, you can convert your answer into a Nugget that\u2019s saved for everyone to see, so you won\u2019t be typing the same thing again and again. Your younger reps can benefit from the tips and your senior guys can get on with doing the important stuff! Win-win for everyone.<\/span><\/p>\n<p><strong>You can find out why HowNow helps your sales team grow the skills that grow your revenue <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/sales\/\">right here<\/a>.<\/strong><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Technology has changed the way we do everything, and sales is no exception. Yet sales&#8230;<\/p>\n","protected":false},"author":441,"featured_media":19176,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3115],"tags":[1665],"yst_prominent_words":[160,82,2941,8,1362,1073,21,1039,153,17,308,3012,1308],"_links":{"self":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/19161"}],"collection":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/users\/441"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/comments?post=19161"}],"version-history":[{"count":13,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/19161\/revisions"}],"predecessor-version":[{"id":19179,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/19161\/revisions\/19179"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media\/19176"}],"wp:attachment":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media?parent=19161"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/categories?post=19161"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/tags?post=19161"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/yst_prominent_words?post=19161"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}