{"id":17994,"date":"2020-11-30T16:53:20","date_gmt":"2020-11-30T16:53:20","guid":{"rendered":"https:\/\/staging.liquid-themes.com\/hownow\/?p=17994"},"modified":"2020-12-16T13:23:12","modified_gmt":"2020-12-16T13:23:12","slug":"webinar-creating-a-killer-onboarding-course","status":"publish","type":"post","link":"https:\/\/staging.liquid-themes.com\/hownow\/blog\/webinar-creating-a-killer-onboarding-course\/","title":{"rendered":"Webinar Recording | Creating A Killer Onboarding Course"},"content":{"rendered":"<p>Killer onboarding is like saying nice to meet you and actually meaning it! It\u2019s how you make a newbie feel welcome, give them the tools to get them up to speed faster and connect them with the right people.<\/p>\n<p>But you\u2019ve got to give it that personal touch and make sure you\u2019re not overwhelming them!<\/p>\n<p>Still not convinced? Having any form of onboarding can boost staff retention by up to 25%. Watch this session and you\u2019ll be creating something much more special than just \u2018any old onboarding\u2019&#8230;<\/p>\n<p>Here\u2019s what you\u2019ll learn, but if you\u2019re not in the mood to watch it right now, scroll down to our written summary that\u2019s full of all the same tips and tricks!<\/p>\n<ul>\n<li>How to structure your onboarding course successfully.<\/li>\n<li>Tapping into internal experts and social learning.<\/li>\n<li>Sharing the right amount of content through microlearning.<\/li>\n<li>Lessons learnt from Netflix, Twitter and Quora.<\/li>\n<li>The 30-60-90 day onboarding approach.<\/li>\n<li>Using HowNow to ramp up faster and make people feel at home.<\/li>\n<\/ul>\n<p><script src=\"https:\/\/fast.wistia.com\/embed\/medias\/f0iyvlfbsb.jsonp\" async><\/script><script src=\"https:\/\/fast.wistia.com\/assets\/external\/E-v1.js\" async><\/script><\/p>\n<div class=\"wistia_responsive_padding\" style=\"padding: 56.25% 0 0 0; position: relative;\">\n<div class=\"wistia_responsive_wrapper\" style=\"height: 100%; left: 0; position: absolute; top: 0; width: 100%;\">\n<div class=\"wistia_embed wistia_async_f0iyvlfbsb videoFoam=true\" style=\"height: 100%; position: relative; width: 100%;\">\n<div class=\"wistia_swatch\" style=\"height: 100%; left: 0; opacity: 0; overflow: hidden; position: absolute; top: 0; transition: opacity 200ms; width: 100%;\"><img style=\"filter: blur(5px); height: 100%; object-fit: contain; width: 100%;\" src=\"https:\/\/fast.wistia.com\/embed\/medias\/f0iyvlfbsb\/swatch\" alt=\"\" aria-hidden=\"true\" \/><\/div>\n<\/div>\n<\/div>\n<\/div>\n<h3>Why you need a killer onboarding course?<\/h3>\n<p>Well, it\u2019ll help you retain those new starters for a start! Companies that leave onboarding to chance struggle to keep hold of new talent, experiencing failure of rates of up to 50%. Flipping that on its head, those with any form of structured onboarding program can expect retention to increase by up to 25%. It\u2019s the difference between a smooth journey at your company and taking a wrong turn onto a rocky path.<\/p>\n<p>Plus, onboarding can cost between 25% to 200% of an employee\u2019s annual salary, so getting it right is crucial and getting it wrong is costly.<\/p>\n<h3>What to include in your onboarding course<\/h3>\n<p>It\u2019s ironic that with the amount of checklists that feature in onboarding courses, hiring managers rarely sit down and write one for themselves. Not stopping to consider what to include is like jumping in the car and setting off without looking at a map. The good news is that we\u2019ve created a mini checklist for you!<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-18324 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course.jpg\" alt=\"What a great onboarding course should achieve\" width=\"960\" height=\"540\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course.jpg 960w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-300x169.jpg 300w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<h3>The 30-60-90 day approach<\/h3>\n<p>A lot of companies use this process to create a three-month onboarding course, one that scales with the newbie and gives them just the right amount of information, tasks and interaction. By making progress manageable and preventing an overload of pressure or knowledge, it gets the onboarding up to speed faster, smoother and with a better impression of their new surroundings.<\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-18325 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-1.jpg\" alt=\"How to structure the first 30 days of your onboarding course\" width=\"960\" height=\"540\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-1.jpg 960w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-1-300x169.jpg 300w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<h3><img loading=\"lazy\" class=\"alignnone wp-image-18326 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-2.jpg\" alt=\"How to structure the first 60 days of your onboarding course\" width=\"960\" height=\"540\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-2.jpg 960w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-2-300x169.jpg 300w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/h3>\n<h3><img loading=\"lazy\" class=\"alignnone wp-image-18327 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-3.jpg\" alt=\"How to structure the first 90 days of your onboarding course\" width=\"960\" height=\"540\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-3.jpg 960w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-3-300x169.jpg 300w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/h3>\n<h3><b>The Do\u2019s and Dont\u2019s of onboarding<\/b><\/h3>\n<p><b>Here\u2019s a quick rundown of what you definitely do want to do<\/b><span style=\"font-weight: 400;\">: Involve other departments to give them a well-rounded and social experience, as they\u2019ll learn how other aspects of the business relate to their own. Highlight the opportunities to learn and develop further in the future, career progression is crucial to whether people stick around, so it\u2019s wise to show how and when it can be done at your company.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Creating a dialogue is a hugely important step in forming fruitful relationships! You\u2019ll want newbies to have a platform to flag any concerns or struggle because you can resolve them before go too far. Regular check-ins and open-ended questions should be a go-to here. Make sure you actually assess their feedback and use it to refine the approach for the next joiner.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Lastly, think about tapping into the power of microlearning, using bite-sized content to prevent the dreaded &#8216;too much, too soon&#8217; and information overload. We\u2019ll come back to that after the dont\u2019s.<\/span><\/p>\n<p><b>What not to do! <\/b><span style=\"font-weight: 400;\">Don\u2019t make shadowing employees the norm, focus on mentoring them instead. They need to feel like they\u2019re being encouraged and not like they\u2019re simply being watched. Make sure you\u2019re not overlooking the soft skills, especially for customer-facing employees or those that will rely on forming strong relationships. And finally, really do stop to think when the information levels have reached too much, you don\u2019t want to overwhelm or overload.\u00a0<\/span><\/p>\n<h3><b>Microlearning &#8211; an onboarder\u2019s best friend<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">We\u2019ve already mentioned it, but microlearning is the idea of creating short and specific resources that make an employee\u2019s learning life easier. They\u2019re easily found, easily digested and easy to revisit when you need a refresher. And that makes them ideal for the onboarding journey.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For example, summaries that break up long-form compliance courses, repeatable mini-quizzes that help self-test knowledge, and quick podcasts or videos that talk them through company policies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In the world of the onboarder, microlearning\u2019s like a shortcut that gets them up to speed without cutting corners. All the information\u2019s there, they just don\u2019t have to work as hard to get to it. And that\u2019s because they get the right amount of content, at the right times.\u00a0<\/span><\/p>\n<h3><b>Learning from the big guns: Netflix, Twitter and Quora case studies<\/b><\/h3>\n<p><b>Netflix<\/b><span style=\"font-weight: 400;\">: For their new software developers, Netflix created a tech stack to teach them about all the right tools (and none of the wrong ones). Something supplemented by assigning them mentors for the first few days. To help them understand the company ethos and direction, new employees meet the CEO, CFO and CPO in Q1. And the \u201cNetflix Culture\u201d manifesto really hammers it home, giving them an on-demand resource.<\/span><\/p>\n<p><b>Twitter: <\/b><span style=\"font-weight: 400;\">When you\u2019ve got 5,000 employees across 35 global offices, you need a consistent approach. At Twitter, it\u2019s the 75-step \u2018Yes to Desk\u2019 model, with touchpoints with different departments from when they say yes to arriving at their desk. Welcome gifts like wine and a t-shirt waiting for them helps too, as does having their email address ready and waiting. They meet all the relevant people along the onboarding journey, from CEO breakfasts to New Hire Happy Hours.\u00a0<\/span><\/p>\n<p><b>Quora: <\/b><span style=\"font-weight: 400;\">Keeping it quick and interesting, Quora make sure first-day tasks are manageable and with mentors in place to guide them, onboarders can feel accomplished not overwhelmed. There\u2019s also 10 onboarding talks to help them get to grips with different concepts, departments and tools at the company.\u00a0<\/span><\/p>\n<p><b>Structuring a killer onboarding course.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">We\u2019ve got a <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/blog\/your-gets-to-the-point-employee-onboarding-checklist\/\">detailed onboarding checklist<\/a> if you\u2019re looking for the ins and out, but the below images are designed to give you the top-level advice that gets you going.<\/span><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-18322 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-4.jpg\" alt=\"The essentials for structuring your onboarding course\" width=\"960\" height=\"540\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-4.jpg 960w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-4-300x169.jpg 300w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<p><img loading=\"lazy\" class=\"alignnone wp-image-18323 size-full\" src=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-5.jpg\" alt=\"The initial training steps for killer onboarding\" width=\"960\" height=\"540\" srcset=\"https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-5.jpg 960w, https:\/\/staging.liquid-themes.com\/hownow\/wp-content\/uploads\/2020\/11\/Creating-a-killer-onboarding-course-5-300x169.jpg 300w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/p>\n<h2>Got any questions?<\/h2>\n<p>We crammed a lot into that session and, to deliver on our promise of keeping it short and sweet, we didn&#8217;t take any questions! So, why not leave them as a comment below?<\/p>\n<p>If you&#8217;re new to HowNow and want to talk to us or see the platform in all its glory, you&#8217;ve got three options: get in touch to <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/demo\">arrange a demo<\/a>, fill in this form to <a href=\"https:\/\/staging.liquid-themes.com\/hownow\/trial\">take it for a spin (trial)<\/a>, or skip right to it with our <a href=\"https:\/\/try.gethownow.com\/product-demo\">on-demand product tour<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Killer onboarding is like saying nice to meet you and actually meaning it! It\u2019s how&#8230;<\/p>\n","protected":false},"author":437,"featured_media":18166,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[541],"tags":[1596],"yst_prominent_words":[2795,45,1320,932,313,16,349,153],"_links":{"self":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/17994"}],"collection":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/users\/437"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/comments?post=17994"}],"version-history":[{"count":12,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/17994\/revisions"}],"predecessor-version":[{"id":18321,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/17994\/revisions\/18321"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media\/18166"}],"wp:attachment":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media?parent=17994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/categories?post=17994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/tags?post=17994"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/yst_prominent_words?post=17994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}