{"id":16684,"date":"2020-08-18T11:04:22","date_gmt":"2020-08-18T11:04:22","guid":{"rendered":"https:\/\/staging.liquid-themes.com\/hownow\/?p=16684"},"modified":"2021-02-09T10:58:55","modified_gmt":"2021-02-09T10:58:55","slug":"how-to-improve-your-knowledge-base-make-it-collaborative","status":"publish","type":"post","link":"https:\/\/staging.liquid-themes.com\/hownow\/blog\/how-to-improve-your-knowledge-base-make-it-collaborative\/","title":{"rendered":"How to improve your knowledge base? Make it collaborative"},"content":{"rendered":"

Using a knowledge base always feels like a bit of an anti-climax, doesn\u2019t it? You search through the library of resources, find the answers you\u2019re looking for, and that\u2019s it! Where\u2019s the opportunity to interact? To ask a question on that topic, share your experience or start a discussion.<\/span><\/p>\n

People typically use knowledge bases to complete a task or respond to customers more effectively, and it makes sense that they\u2019d have thoughts on the knowledge they\u2019re applying in those situations. If they can\u2019t share those, then any customer feedback or insightful employee additions that might improve the resource slip through the net.<\/span><\/p>\n

The clue\u2019s in the name, this should be your base for knowledge<\/a> and you should build on it over time! The issue is often that permissions on who can edit or upload content are limited to a select few. But do they always know best? Shouldn\u2019t everyone be able to chuck in their two cents, especially on the topics they\u2019re dealing with every day? They should, which is why you need something that\u2019s made for sharing.<\/span><\/p>\n

Are learning and knowledge sharing platforms the solution?<\/b><\/h2>\n

Yes! If you\u2019re interested in democratising knowledge sharing<\/a> and giving everyone a voice. Unlike knowledge bases, learning and knowledge sharing platforms enable everyone to contribute to an ever-growing content library and create meaningful discussions around these issues. They\u2019re built for sharing, collaborating and creating a knowledge-sharing culture, and here are some of the key reasons that\u2019s so valuable.<\/p>\n

When your internal experts are adding knowledge, people are not only learning from the best in the business, they know who to discuss the issue with now and in the future. In HowNow, we use our discussion feature to create a conversation directly within that resource. Whether that leads to the content being updated or simply adds context to anyone else who has similar questions, it\u2019s invaluable.<\/p>\n

\"HowNow<\/p>\n

Learning platforms<\/a> are great for tapping into your best minds without pestering them on a regular basis. Nobody likes repeating themself, but if they\u2019ve got a platform to upload a response to something they\u2019re frequently asked then it cuts back on the need for repeat questions. Because they only need to answer it once, it ensures that the answer people get is consistent and high-quality. You\u2019re also giving people the opportunity to send that content to anyone they feel would benefit from seeing it!<\/span><\/p>\n

When new people join your company, their fresh perspective could be exactly what your content library needs. If they can comment when resources aren\u2019t clear, highlight any questions that were unanswered and connect with internal experts, that\u2019s a win-win situation. There\u2019s still the self-service approach to finding information that you\u2019d get with a knowledge base, it\u2019s just that newbies have a person and place to direct their questions. Knowing who to ask can be a daunting experience when you\u2019re onboarding.\u00a0<\/span><\/p>\n

While knowledge bases can be a bit of closed shop when it comes to integrating with other software, HowNow plays much better with others. This means that you can find and share your knowledge and resources in the workflow and apps you\u2019re already using. Gone are the days of heading to a separate platform for the content you need, you should be able to find it right where you are.<\/span><\/p>\n

To answer our original question, if a knowledge base was made for sharing and collaborating it would look a lot like HowNow! We\u2019ll help you collect knowledge, share it and learn in the flow of work. You can find more about us here<\/a> or see our platform in action by signing up for a tour<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

Using a knowledge base always feels like a bit of an anti-climax, doesn\u2019t it? You…<\/p>\n","protected":false},"author":437,"featured_media":16686,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3113],"tags":[1537,2215],"yst_prominent_words":[2205,11,1838,225,1047,8,1362,2209,1533,2207,9,2208,447,2206,1847,349,224,413,1292,2210],"_links":{"self":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/16684"}],"collection":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/users\/437"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/comments?post=16684"}],"version-history":[{"count":7,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/16684\/revisions"}],"predecessor-version":[{"id":18971,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/posts\/16684\/revisions\/18971"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media\/16686"}],"wp:attachment":[{"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/media?parent=16684"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/categories?post=16684"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/tags?post=16684"},{"taxonomy":"yst_prominent_words","embeddable":true,"href":"https:\/\/staging.liquid-themes.com\/hownow\/wp-json\/wp\/v2\/yst_prominent_words?post=16684"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}