It goes without saying that customer success has changed since the pandemic, but the better questions are how has it evolved? What can leaders do more effectively in response? And how can we learn socially from our CS colleagues and other departments in the world of hybrid work? Angela Guedes,
Why would a company move from KPIs or that standard goal-setting model to objectives and key results? Or, as you might know them, OKRs. That’s the big question we put to Jacquie Gay, Program Manager of Talent Development at TomTom, in this week’s episode of 99 Problems But Work Ain’t
Just because we sit in the same room or department, that doesn’t make us a team! In fact, a lot of companies have lost sight of what a great team is because they’re just doing things the way they’ve always been done. Those were just a couple of the hard
Imagine you’re stuck in a lift with a bunch of geniuses. Maybe Microsoft magnate Bill Gates is leaning against one wall, YouTube CEO Susan Wojcicki is by the other and in between are the world’s best scientists, lawyers and authors. Once the nerves wear off you’re ready to start picking
You’ve got geniuses all over your organisation, whether you’ve realised it yet or not! And it’s one of the reasons why we no longer learn in the top-down fashion, where a few people higher up are responsible for all L&D. Subject matter experts exist in different teams and it’s partly
Why do so many organisations find it so difficult to establish and build their desired mindset? In Toby Newman’s opinion, they’ve not broken it down into relevant terms for their people or teams and they’re not always putting in the hours. If you’ve ever wondered how you can democratise learning,
Progress doesn’t always mean stepping into a shiny new title and salary, it can mean building a new skill or working in a different sector, for example. It’s no longer a case that the only way is up, which is why learning’s role in career mobility has come into sharper
How difficult do you think it is for young people leaving education to find employment? Educators don’t want to see the students they’ve spent so long developing facing unemployment and employers really need good entry-level talent to solve skill shortages. All of these factors created a perfect storm for Esther
What do the Karate Kid, Teenage Mutant Ninja Turtles, Luke Skywalker, Frodo Baggins and that Chef from Ratatouille all have in common? Every single one of them had a mentor, one who passed on wisdom and helped them build the skills that made them the best Jedi, superhero or ring
Behind every great leader, there’s a great leadership course. Well, that’s not entirely true, but hopefully by the end of this article, you’ll have enough tips to make sure that’s the case. But why is it so crucial to build effective and personalised pathways for leaders? They help increase internal
Spending more on learning doesn’t necessarily mean more learning will happen. There, we said it! In 2020, 57% of L&D professionals planned to spend more on online learning, with self-directed learning and engagement priorities for 35% of those people. But what happens when the budget goes up without asking people
When it comes to your L&D strategy, you’ve got two options: do things the way they’ve always been done or create an environment where people actually love to learn! People often make the mistake of planning their learning approach as if it’s separate from how people already work or want
