Saying the customer success rulebook has been ripped up is a massive understatement. In the past couple of years, it’s been torn to shreds, those shreds have burnt to a crisp, and the water poured on the ashes has extinguished any hope of reading the CS rules we once followed
Hey blog readers! I’m Jack and I recently joined the Customer Success team here at HowNow. When the team asked me if I could put some thoughts from my first month or so into a blog post, there were two things I thought readers should really know: I’ve been completely
Don’t underestimate the draw of an extra hour in bed or fewer commutes every week! Even after a year of working from home, 89% still want to continue with some kind of remote arrangement moving forward. The novelty really hasn’t worn off – even with the prospect of team lunches,
As social media continues to become an ever-present part of our lives, it’s easy to take for granted just how much time we spend looking at our screens and the impact it can have on our wider life. Sometimes hours can pass before we realise we’ve fallen into a deep
We’ll often mention how important it is to understand what motivates your people, so it would be a bit hypocritical if we talked that talk and didn’t walk that walk. Well, we recently asked the team their top three reasons for working at HowNow and thought it was a great
Work’s changing, and it’s happening fast! The question is, are you changing quick enough to keep up? Well, we’re launching a podcast to help you get your skates on and zip ahead of the rest of the pack. Each Wednesday, HowNow CEO and Co-Founder Nelson Sivalingam will be joined by
I can’t quite believe that I’ve been here for just over a month now! It has absolutely flown by, I guess that saying holds true – time flies when you’re having fun. It has been such a wonderful experience to be welcomed so warmly and openly into the HowNow team,
In normal years, we’d have probably sent a beautiful box of something sweet or favourite tipples to all the HowNow family before the calendar even flipped over to December! But 2020 is not a normal year, and sending those mouthwatering gifts is a logistical nightmare when most people aren’t working
Finally, a little bit of good news has arrived right at the end of 2020! HowNow has been named in HolonIQ’s Europe EdTech 100, joining an exclusive list, after they evaluated more than 3,000 companies before naming their final 100. We’re not much for acceptance speeches, but we’d definitely like
Having the skills to pay the bills sounds great, but people often ignore the hard work that happens before getting to that glamorous end point. Before you’re anywhere near ‘bill-paying’ level, you’ve got to understand the skills you need, how proficient you are now and how you’ll measure progress on
How much do you get done in just 1% of your average working week? Probably not that much, right? Maybe a bit of prep work or catching up on a few emails, but nothing major. Well, research shows the average person slows down to learn for less than 25 minutes
We’ve gone from isolation to iso-elation, because we’re excited to announce that HowNow is both ISO 9001 and 27001 certified. The short version is that we’ve been certified for meeting the best practices and internationally recognised standards for information security and quality management systems. If you’re already a HowNow customer,
