When you’re joining a fast-growing scaleup as the Director of People, where do you start? How do you shape the culture into something codified and scalable? How do you determine the priorities? And what steps can you take towards building a high-performance culture? Valerie Mann joined us to talk about
Your greatest asset is your people – it’s one of those business clichés that actually holds a whole load of truth. However, the thing about assets is that their value is always determined by the time and energy you invest in them. And that’s pretty much where we are with
Without sounding like a bad Cher tribute act, what if you could learn back time? If you could find a way of accessing information when you need it and reinvesting all the wasted time searching for it where it will make a difference? This is one of the key principles
The irony of becoming more productive is that it often takes some trial and error, how can you know if something will make you more efficient without trying it? And if it doesn’t work for you, has that been unproductive? Well, don’t worry about any of that for now, because
There are two ways to look at reboarding your employees: this could be a pain in the backside, or this is an opportunity to re-engage your staff and change how you work for the better. Disclaimer, there’s no guarantee that option two won’t be painful at times, but it’ll certainly
A curious and entrepreneurial spirit, Emma Tiegan — Head Of Customer Success and Operations at SmarterQueue — believes in holistic leadership and is excited by the ever-evolving craft of management. She leads a fully distributed, global team across business operations and customer success at SmarterQueue—a social media management platform used
With a career spanning 10-plus years at Amplience, an API-driven headless content management platform for enterprise retail, Troy Pratley has spent much time dissecting the best way to provide value to customers, as Head of Customer Success, EMEA. Troy began his journey as a developer, moving on to work in
Retaining talent is a hot topic in HR at the moment, since it’s so expensive to hire and lose talent. However, there is a global problem at the moment with talent shortages and people leaving their roles in order to pursue something new. The reasons for this haven’t been fully
In any organization, maintaining employee engagement is crucial. The more engaged employees are in their work, the more productive and focused they are. Employee engagement is a personal commitment a worker makes to their employer, and means they are less likely to take sick days and more inclined to be
