For too long learning has been about giving people new and more information, but it hasn’t been built around where the learner needs to apply that knowledge. Bob Mosher’s 5 Moments Of Need Framework help you pivot to a mindset where you consider the workflow first and foremost! In this
The days of just you and your spreadsheet fighting to keep everyone up-to-date with compliance and repeating courses are well and truly over! When a resource needs to be revisited every month, quarter or year, there’s no time for the manual processes of checking documents, sending reminders and keeping track
They’re busy taking care of your customers, but who’s looking out for your customer support teams!? This webinar recording gives you all the tips and tools to do just that. The customer support journey starts with understanding your customers, their problems and empathising as you solve them. Doing that well
“Just because you aced a test, it doesn’t mean you’re better at your job”. That’s the trap we often fall into when it comes to training, but really it’s just a means to an end. That end is acquiring skills, but how many organisations really know which skills are developed
We were all so busy moving our learning content online and making it an engaging experience that somebody forgot to tell compliance training! Well, not exactly, but there is a lingering, ironic air that the one mandatory type of learning is something to be dreaded. The one-size-fits-all content and typically
Building your dream tech stack is a lot like online dating; you’ll find people with a few of the traits you’re looking for, you probably won’t find anyone that ticks every box, and there will be a few people that catch your eye because they’re passionate about one thing in
At the heart of the learning needs analysis is a pretty straightforward concept, understanding which skills need to be developed to get your company and people closer to your goals. It’s an assessment of the skills needed to perform current or upcoming roles better, and the tools for understanding the
When you make the decision to invest in training and development, you’re setting yourself up for a win-win situation. One where employee and business grow in harmony, progressing towards personal and organisational goals all at once. The issue is that a lot of companies aren’t convinced by the need for
Driven by his passion to help people apply the right skills to produce increased revenue, better margins and stronger customer relationships, George’s journey through L&D and sales leadership has taken him to Ericsson where he is the Head of Sales Enablement Programs. With a CIPD certification in Advanced Level Coaching
When Toby Newman joined us to discuss the fascinating topic of creating small online private courses, we were itching to share all those webinar nuggets with you in a blog post. But then we thought, what’s even better than us summarising the session? Hearing from Toby himself in a guest
Tracking progress is an amazing way to help your people and get to the bottom of how they really feel about their job. It’s also a great way for managers to stay in touch and keep an eye on employee performance, in a way that is a lot more progressive
