Lauren Cumming started the Customer Success (CS) team at Fixflo, a market-leading repair and maintenance management solution for property professionals that’s used by over 1,900 businesses, just over two years ago. In that time, as Head of Customer Success, Lauren has grown the team to seven people, and they’re currently
Violaine Yziquel runs the EMEA Customer Success Management Team at Box, a cloud content management platform that helps organisations and people transform the way they work. Violaine is very enthusiastic in articulating product value back to the customer for them to achieve their greatest ambitions, as well as passionate about
With a career spanning 10-plus years at Amplience, an API-driven headless content management platform for enterprise retail, Troy Pratley has spent much time dissecting the best way to provide value to customers, as Head of Customer Success, EMEA. Troy began his journey as a developer, moving on to work in
We caught up with Dan Farley, Vice President, Customer Success at Seenit, to discuss the development of Customer Success Teams. From onboarding to knowledge sharing, and collaborating to deliver excellent customer service. What is one customer-guiding principle you and your teams try to live by? An obsessive, compulsive drive to
With 20 years of experience, Nuno Paiva das Neves has always been passionate about communicating with customers and providing the best solution. After a 14-year stint at computer software firm SAP in Galway Ireland, Nuno finally arrived in January of 2020 as Head of Customer Success (EMEA) at SafetyCulture, where
We catchup with Typeform’s Head of Customer Engagement Angela Guedes about training customer reps and delivering a brilliant customer experience. — What have been the main challenges you’ve faced during the COVID-19 lockdown and what has helped you overcome them? Making sure everyone felt connected with their teammates and supported.
