Managing customer relationships in the hybrid working era
Saying the customer success rulebook has been ripped up is a massive understatement. In the past couple of years, it’s been torn to shreds, those shreds have burnt to a
How to get people using your learning platform | Advice from the experts
Comparing them to horses probably isn’t the best place to start, but it’s a similar situation to those leading stallions to water and unable to get them to drink. It’s
My HowNow onboarding journey: Meeting the team, transferable skills and self-directed onboarding
Hey blog readers! I’m Jack and I recently joined the Customer Success team here at HowNow. When the team asked me if I could put some thoughts from my first
We asked the HowNow team what they like about working here
We’ll often mention how important it is to understand what motivates your people, so it would be a bit hypocritical if we talked that talk and didn’t walk that walk.
Using HowNow to share knowledge, engage staff and work remotely: Natasha Wilson, Customer Support Training Manager at Gymshark
Natasha is the Customer Support Training Manager at Gymshark, where she has been working for just over 3 years. She manages training and development for the Customer Support Teams in
Onboarding and training salespeople in a global organisation: George Pastidis, Head of Sales Enablement Programs at Ericsson
Driven by his passion to help people apply the right skills to produce increased revenue, better margins and stronger customer relationships, George’s journey through L&D and sales leadership has taken
Improving productivity at work: tips from 5 customer success leaders
The irony of becoming more productive is that it often takes some trial and error, how can you know if something will make you more efficient without trying it? And
Rob Redman of Adobe on building customer success leaders, teams and plans
Rob’s role as Head of Customer Success Best Practice involves standardising the operations, the tools and the systems that are in place to drive an effective customer success (CS) operation—from
Learning from the lessons of customer success experts
You can’t really travel the road to customer success without encountering failure somewhere along the way, or at least a few challenging diversions. But those blips in the journey help
Workplaces and learning will change after COVID-19, so adapt now and thrive later
If you don’t change now, there’s a pretty good chance you’ll get left behind in a post-COVID-19 world. There’s already been a shift in company cultures, how we learn and
Telcoinabox: Delivering product knowledge from wholesalers to resellers
Jim Joyce, Telcoinabox – Sales & Regulatory Manager When your resellers are the middleman between your company and the end user, how can you ensure product knowledge is effectively delivered
EventsCase: Keeping staff informed and delivering training in a fast-growing, global business
Jose Bort, EventsCase CEO & Co-Founder How do you keep your global employees updated on the latest product developments and provide consistent training across time zones? This was the challenge